Hutcheon and Pearce
TECSight Support Manager
??Wagga Wagga (Shared Resource Office)
TECSight is a service provided by Hutcheon & Pearce in New South Wales (NSW) aimed at supporting John Deere technology users. It offers remote and on-site technical assistance to help farmers maximise the efficiency of their machinery. TECSight's team of trained specialists provides services like over-the-phone troubleshooting, on-farm visits when required, and precision agriculture support. Their goal is to assist with and support advanced technology in farming operations, such as remote machine monitoring, data analysis, and optimisation for improved productivity and profitability.
This service is particularly valuable as it allows farmers and internal staff to receive real-time assistance without leaving the machinery, especially when dealing with remote issues. Additionally, TECSight provides customised farm solutions, helps manage data for better operational decisions, and assists with training of company Technicians
Position Overview
As the TECSight Support Manager, you will play a key role in leading and empowering your team. You'll provide comprehensive training and guidance, ensuring they have the up-to-date tools and knowledge needed for success. Your leadership will be key to maintaining smooth operations within the TECSight function, driving excellence and fostering a culture of continuous improvement across the department and extended business.
Responsibilities
As the successful applicant your day-to-day may include, but is not limited to:
- Maintain your own and your teams current product knowledge of all equipment and aftermarket solutions available to customers.
- Remains current on the latest agricultural production practices, trends and changes in regulations.
- Ensures staff skillsets, training and resources are sufficient.
- Proactively identifies, develops and implements solutions for continual department improvement initiatives.
- Proactively monitors customer machine and uptime alerts.
- Proactively monitors and actions machine connectivity items.
- Engages the team in the relevant John Deere Connected Support and Highly Engaged Retained Organisations (HERO).
- Manage the team to provide fleet optimisation recommendations to customers ensuring the best productivity outcome.
- Oversee the implementation of technology solutions provided to customers, based on machine utilisation recommendations from John Deere.
- Monitors Service Truck performance, productivity and capacity to ensure they are equipped to support customer base.
- Manages Customer Service Advisor enquiries and invoicing both internally and externally.
- Develops annual department budgets with key stakeholders and works to deliver goals within budget.
- Manages staff in accordance with direction from People & Culture.
About You
As the successful applicant you will have:
- 5+ years’ experience in an agriculture-related role.
- Dealership sales, service, training, or other related work experience (preferred).
- Ability to operate with a solutions approach and identify existing/emerging customer needs.
- Ability to think strategically.
- Knowledge of database software and computer application systems.
- Demonstrates leadership, organisational, management, interpersonal, analytical and communication skills.
- Ability to speak and write effectively one-on-one and within a group.
- Ability to work flexible hours and travel to store locations and customers.
- Bachelor degree in Agronomy, Agriculture Business, or Agriculture Mechanisation or equivalent trade based qualifications and experience.
Why Join Us:
- Certified ‘Great Place to Work’ 24/25
- Industry Competitive Remuneration
- Participation in the annual-paid Management Performance Bonus schemes
- Access to a Fully-Maintained Company Vehicle (limited personal use)
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Staff discounts on John Deere parts, products, toys, and merchandise
- Receive staff gifts for Christmas & at our annual All Employee Meeting
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Make-up pay on top of government-funded paid parental leave for eligible employees, offering additional support during this important life event
- Annual uniform and PPE allowance
- Receive support to achieve your personal goals through our St George Bank Corporate Partnership Program; receive free financial education (buying a home, budgeting, retirement), discounted interest rates, and ‘Book a Banker’ workplace appointments.
- Access to Toyota Fleet Vehicle discounts
- Enjoy exclusive discounts and cashback offers through our ‘Swag Store' App (retail, health, entertainment and wellbeing)
- Progress with ease via John Deere University Pathways, a dedicated Learning and Development Coordinator and Bi-Annual Performance Reviews
- Coaching, counselling and well-being support services through our EAP Provider; Assure
?? About Hutcheon and Pearce
Hutcheon & Pearce, the largest Australian family-owned John Deere dealership, with a rich history, spanning over 70 years across NSW. We proudly operate out of 20 locations and are committed to providing quality service in the agricultural / lifestyle industry. As a leading provider of John Deere equipment, we’re committed to providing top-notch equipment, exceptional after-sales support, and outstanding service to our customers.
Our team embodies four core values — Community, Innovation, Integrity, and Teamwork. These values drive our commitment to excellence, lasting relationships, strategic growth, ethical conduct, and shared success.
Hutcheon & Pearce has always been a proud family business. To us, our team is family.
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Want more information?
Contact recruitment@hutcheonandpearce.com.au or call Tyler on 0428 668 748.
Resumes considered upon submission.
Apply today to experience the H&P difference!
- Submit a Resume and Cover Letter detailing your relevant knowledge, skills, and experience.
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As part of the recruitment process, pre-employment checks will be conducted in line with the requirements of the position.
At Hutcheon and Pearce, we are committed to fostering an inclusive workplace that values diversity. We encourage applications from individuals of all backgrounds, experiences, and abilities. Join us in building a team that reflects the diverse community we serve.